Also I do not have any Announce Calls or Carrier Settings Update options. This issue is not the device or the sims card, its gotta be an internal problem with the line and would REALLY hope someone can help me by checking and internal setting on your end to get to the root of the problem. The only thing I would like to stress is that in order to keep doing test we would need a new number that hasn't been calling my phone to figure out if its working, so far I already exhausted those lines and tech didn't have an extra lines to call me through. We did reset the network settings and the att tech also said he refreshed the network and restartedthe phone, but nothing worked, the Do Not Disturb button is not on. I can make calls and people that are in my contacts can reach me, the calls don't come out on my regular phone call log, i can only see the auto block calls that i missed using the Call Protect app and are able to unblock number manually from there. Also just to answer the questions above, my zipcode is 78526, the issue at least for sure October it could be farther, am sure we can look into the call protect log if it will show available log to track that far back. Everything else worked, iMessage, FaceTime, outgoing calls, even voicemail once I got it set up. Make sure that the volume is high enough to hear. Under the Ringer and Alerts section, drag the slider to the desired volume level, try to increase it. On your iPhone, go to Settings > Sounds & Haptics. After talking to my carrier for over half an hour and Apple Chat Line for about as long, it still was not receiving calls. It may seem that your phone is not ringing. ![]() I had this autoblocking problem for months (as shown on the Call Protect log), I had just replaced the SIM card about a week ago to a new one and still that didn't work. I had the same problem, except no incoming calls were getting through, all sending directly to Voicemail. After hanging up with with the att tech, I tried moving my SIM card from my device (galaxy s21) to a iphone xr, (not from att) which did not have the Call Protect app installed and still have the same problem. It's only blocking new numbers (that have never called my phone before) calling my number automatically (because once the number calls they het automatically blocked and user gets sent straight to voicemail). Hello I have exactly the same problem, I called att support and they did the troubleshooting you mentioned and that still didn't work, we saw that on the Call Protect app I can see which calls are being autoblocked, we went over the options on the app (not many) and we turn off the Block Call Notifications, that still didnt work, we disabled the Call Protect app and that didn't work.
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